I. Terms and Conditions
Effective Date: 24.10.2025
1. General Provisions
These Terms and Conditions define the rules for using the website https://lismedfarm.md/, hereinafter referred to as the "Site." Accessing and using the Site implies the full and unconditional acceptance of these terms.
The Site Operator is S.R.L. LISMEDFARM, headquartered in the Republic of Moldova, mun. Chișinău, șos. Muncești 167/B, IDNO 1003600113573.
2. Copyright and Intellectual Property
The entire content of the Site (texts, images, graphics, symbols, web graphics elements, scripts, programs, and other data) is the exclusive property of the Operator and is protected by the legislation of the Republic of Moldova regarding copyright and intellectual property. Copying, distribution, or use without the prior written consent of the Operator is strictly prohibited.
3. Use of the Site
The User undertakes to use the Site exclusively for legal purposes and not to engage in actions that could affect the proper functioning, security, or integrity of the Site.
The Operator reserves the right to restrict access to any user who violates these terms.
4. Products and Services
Details regarding products/services, prices, and payment/delivery methods will be stipulated separately on the relevant pages or in dedicated sections, such as the Delivery and Return Policy, among others.
Medical Disclaimer: The information presented on the Site is for informational purposes only and does not replace the advice, consultation, or treatment offered by a qualified doctor or pharmacist. The User is responsible for how they use the information.
5. Limitation of Liability
The Operator is not liable for:
Damages caused by the non-functioning of the Site;
Typographical or display errors;
The content of third-party sites to which the Site links.
6. Modification of Terms
The Operator reserves the right to modify these Terms and Conditions at any time. The modifications will take effect from the moment of their publication on the Site.
II. Cookie Policy
Effective Date: 24.10.2025
The Site https://lismedfarm.md uses cookie files to improve the browsing experience and analyze traffic.
1. What are Cookies?
A cookie is a small text file, consisting of letters and numbers, that is stored on a user's computer, mobile terminal, or other equipment from which the internet is accessed.
2. How do we use Cookies?
We use the following types of cookies:
Strictly necessary cookies: These are essential for the site to function correctly, enabling basic features such as page navigation and access to secure areas.
Performance and analytics cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most popular and how visitors move around the Site. (Ex: Google Analytics).
Functionality cookies: These are used to recognize you when you return to our Site and allow us to personalize content for you and remember preferences (e.g., language choice).
3. Mechanism for Accepting Cookies
Accessing and continuing to browse our Site implies your express agreement to the use of all cookie files, as described in this Policy.
Browser Settings:
Although many browsers allow general control over cookies (acceptance, refusal, deletion), by using this Site, you confirm that you have understood and accepted that our Site places necessary and analytics/functionality cookies on your device for the purpose of improving experience and functionality.
If you do not agree to the use of cookies, the only option is to cease using the Site.
III. Personal Data Protection Policy
Effective Date: 24.10.2025
The Operator S.R.L. Lismedfarm is committed to protecting the confidentiality of your personal data. This policy explains how we collect, use, and protect personal data, in accordance with the applicable legislation in the Republic of Moldova (Law no. 133 of July 8, 2011, on the protection of personal data and subsequent amendments), subject to your unconditional acceptance to process the data, which is a condition for using the Site.
1. What Data Do We Collect
We may collect the following categories of personal data:
Identification data: Last name, first name, email address, phone number (collected via contact forms).
Technical/browsing data: IP address, browser type, Site browsing history (collected automatically via cookies).
2. Purpose of Data Collection
We collect your data for the following purposes:
To respond to requests and inquiries sent via the contact form.
For direct marketing, only if you have given your express consent.
For improving services and the experience on the Site.
3. Legal Basis for Processing
We process personal data based on:
Implicit user consent: By continuing to use the Site, you confirm that you accept the processing of data for all stated purposes.
The necessity of executing a contract.
Legal obligations.
The legitimate interest of the Operator (Site security).
4. Your Rights
The use of the Site is conditional upon the acceptance of personal data processing.
As a data subject, you have the following rights, but their exercise must not impede the necessary functioning of the services:
Right of access: To request a copy of the personal data we hold about you.
Right to rectification: To request the correction of inaccurate data.
Right to erasure ("Right to be forgotten"): You may request the deletion of data that is no longer necessary for fulfilling the initial purposes or for legal obligations (e.g., invoicing/archiving).
Right to object/restrict processing and Right to withdraw consent: Since using the Site implies acceptance of processing, if you no longer wish for your data to be processed (for operations based on consent), the only available option is to immediately cease using the Site and request the deletion of data not required for the Operator's contractual or legal obligations.
To exercise these rights, please contact us via the form on the Contacts page or via email at compliance@lismedfarm.md.
5. Data Retention
We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected or according to periods mandated by law.